7月28日(ri)，集(ji)團(tuan)接(jie)訴即(ji)辦(ban)工(gong)作領導小組會議暨半年度調度會在嘉業公司召開，總結上半年接(jie)訴即(ji)辦(ban)工(gong)作情(qing)況，通(tong)報專項監督工(gong)作情(qing)況，研究(jiu)部(bu)署下一(yi)階段重點(dian)任務，部(bu)分企(qi)業進(jin)行(xing)工(gong)作交流。集(ji)團(tuan)黨委副(fu)書記、執行(xing)董(dong)事吳東出席會議并講話，有關單位負責人及總部(bu)相(xiang)關部(bu)門同志(zhi)20余(yu)人(ren)參會。
吳東同志(zhi)強調，要以迎接黨的二十大為(wei)主線條，發(fa)(fa)揚成績強基(ji)礎，揚帆鼓勁再出發(fa)(fa)，推(tui)動接訴(su)即辦持(chi)(chi)續(xu)(xu)高質量發(fa)(fa)展，更好服(fu)務中心(xin)工作(zuo)和(he)新(xin)時代首都發(fa)(fa)展。一要提高政治站位(wei)增強責任感使命感。深刻認識新(xin)時代首都發(fa)(fa)展，出發(fa)(fa)點和(he)落腳點是要讓人民(min)生活幸(xing)福(fu)，標準就是首善(shan)。持(chi)(chi)續(xu)(xu)完善(shan)領導和(he)推(tui)動體系，加強前瞻布局，緊扣“七有(you)(you)”“五性”需求，突出“五心(xin)(xin)”標準，落實(shi)“四見(jian)(jian)”工(gong)(gong)作(zuo)法，讓群(qun)眾有(you)(you)更多(duo)獲得感。二要(yao)完(wan)善工(gong)(gong)作(zuo)機(ji)制持(chi)續(xu)加強統籌(chou)謀劃。持(chi)續(xu)宣貫接(jie)訴(su)即辦(ban)工(gong)(gong)作(zuo)條(tiao)例和配套制度(du)精神(shen)，優化工(gong)(gong)作(zuo)流程(cheng)，提升接(jie)訴(su)即辦(ban)專業化水(shui)平(ping)。加強新(xin)(xin)考(kao)核規(gui)則(ze)的培訓與解(jie)讀，合理(li)運用(yong)規(gui)則(ze)，增(zeng)(zeng)強工(gong)(gong)作(zuo)合力(li)，分(fen)類(lei)推(tui)進(jin)問(wen)(wen)題化解(jie)，形成(cheng)貫通一(yi)體、協調聯(lian)動(dong)(dong)(dong)的工(gong)(gong)作(zuo)機(ji)制。三要(yao)聚焦高頻熱點(dian)持(chi)續(xu)緊盯重點(dian)關鍵。既借助(zhu)市區有(you)(you)關機(ji)制，也用(yong)好(hao)系(xi)統內各類(lei)專班通道，認(ren)真分(fen)析本單(dan)位重點(dian)訴(su)求的成(cheng)訴(su)規(gui)律，形成(cheng)項目(mu)清單(dan)、任務清單(dan)、責(ze)任清單(dan)，統籌(chou)推(tui)進(jin)、借力(li)借勢(shi)推(tui)動(dong)(dong)(dong)解(jie)決一(yi)批高頻問(wen)(wen)題。充分(fen)發揮接(jie)訴(su)即辦(ban)“探(tan)針”的作(zuo)用(yong)，強化舉(ju)(ju)措，舉(ju)(ju)一(yi)反三，抓(zhua)好(hao)源頭治理(li)。四要(yao)增(zeng)(zeng)強創新(xin)(xin)意識持(chi)續(xu)提升工(gong)(gong)作(zuo)質效(xiao)。樹牢(lao)精細管理(li)思維，抓(zhua)好(hao)工(gong)(gong)單(dan)辦(ban)理(li)全過(guo)程(cheng)跟進(jin)把(ba)控(kong)，響應及時、分(fen)析深入、判(pan)斷準確、行動(dong)(dong)(dong)迅速、見(jian)(jian)面到(dao)位、工(gong)(gong)作(zuo)有(you)(you)效(xiao)。在解(jie)決重點(dian)難點(dian)問(wen)(wen)題上，突出首接(jie)負責(ze)、協同(tong)辦(ban)理(li)、多(duo)措并(bing)舉(ju)(ju)，橫向(xiang)協調、縱向(xiang)一(yi)體，主(zhu)動(dong)(dong)(dong)向(xiang)前一(yi)步(bu)。五要(yao)弘揚務實(shi)作(zuo)風持(chi)續(xu)提高專業能(neng)力(li)。領(ling)導干部要(yao)當好(hao)“施工(gong)(gong)隊長(chang)”，堅(jian)持(chi)腳步(bu)為親、重心(xin)(xin)向(xiang)下，深入工(gong)(gong)作(zuo)一(yi)線和項目(mu)網(wang)點(dian)，廣泛聽(ting)取意見(jian)(jian)、豐富(fu)具體辦(ban)法。進(jin)一(yi)步(bu)增(zeng)(zeng)強工(gong)(gong)作(zuo)主(zhu)動(dong)(dong)(dong)性，以(yi)合理(li)合法訴(su)求為風向(xiang)標，各盡(jin)其(qi)能(neng)、各司其(qi)職，高質量實(shi)現“三率三個百分(fen)百”目(mu)標，推(tui)動(dong)(dong)(dong)接(jie)訴(su)即辦(ban)不斷提質增(zeng)(zeng)效(xiao)。