10月(yue)20日，集團(tuan)召開接訴即辦工(gong)作(zuo)領(ling)導(dao)小組會議暨(ji)四季(ji)度(du)調度(du)會，學習貫徹《北京市接訴即辦工(gong)作(zuo)條例(li)》暨(ji)全市條例(li)實施(shi)動員部署會精神，通(tong)報集團(tuan)9月及前三季度(du)接訴即辦(ban)工作(zuo)情(qing)況(kuang)。集團黨(dang)委副書記、執行董(dong)事(shi)吳東出席(xi)會(hui)議并講(jiang)話(hua)，有關(guan)單位負責同志20余(yu)人參會(hui)。會(hui)議總結了前(qian)三季度(du)工作(zuo)的成效和特點，分析了問題不足，對(dui)四(si)季度(du)工作(zuo)進(jin)行了安(an)排部署，進(jin)一步樹牢國(guo)企(qi)責任擔當，以群眾合(he)理合(he)法訴求為風向標，振奮精神(shen)、銳意進(jin)取、真抓實(shi)干，確(que)保全(quan)年(nian)實(shi)現好的結果。
吳(wu)東(dong)強調指出，一(yi)要(yao)進(jin)一(yi)步提高(gao)思想認識統籌推進(jin)。《條例》已于(yu)9月24日頒布實(shi)(shi)(shi)(shi)(shi)(shi)施，進(jin)(jin)(jin)(jin)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)(bu)把(ba)思想行(xing)(xing)動(dong)(dong)統一(yi)(yi)(yi)(yi)(yi)(yi)(yi)到市委部署(shu)上來，貫徹(che)黨(dang)的(de)(de)群(qun)(qun)眾(zhong)(zhong)(zhong)路(lu)線，樹牢群(qun)(qun)眾(zhong)(zhong)(zhong)觀點(dian)，把(ba)接(jie)(jie)訴(su)即(ji)(ji)辦(ban)(ban)(ban)(ban)引向深入。對照“七有”“五(wu)(wu)性(xing)(xing)”，及(ji)時(shi)(shi)(shi)(shi)(shi)(shi)響(xiang)應(ying)(ying)群(qun)(qun)眾(zhong)(zhong)(zhong)的(de)(de)期(qi)盼，從工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)制度、責任(ren)(ren)落實(shi)(shi)(shi)(shi)(shi)(shi)、工(gong)(gong)單(dan)(dan)(dan)辦(ban)(ban)(ban)(ban)理(li)(li)(li)等多方面(mian)進(jin)(jin)(jin)(jin)行(xing)(xing)全面(mian)梳理(li)(li)(li)，找差距、補短(duan)板，持(chi)續(xu)改進(jin)(jin)(jin)(jin)和(he)優(you)化。二(er)要(yao)進(jin)(jin)(jin)(jin)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)(bu)加(jia)(jia)(jia)強(qiang)(qiang)(qiang)(qiang)(qiang)同頻用力(li)辦(ban)(ban)(ban)(ban)好實(shi)(shi)(shi)(shi)(shi)(shi)事。持(chi)續(xu)把(ba)接(jie)(jie)訴(su)即(ji)(ji)辦(ban)(ban)(ban)(ban)作(zuo)(zuo)(zuo)(zuo)為(wei)主抓(zhua)手、主渠道，第一(yi)(yi)(yi)(yi)(yi)(yi)(yi)時(shi)(shi)(shi)(shi)(shi)(shi)間(jian)(jian)響(xiang)應(ying)(ying)，第一(yi)(yi)(yi)(yi)(yi)(yi)(yi)時(shi)(shi)(shi)(shi)(shi)(shi)間(jian)(jian)行(xing)(xing)動(dong)(dong)，第一(yi)(yi)(yi)(yi)(yi)(yi)(yi)時(shi)(shi)(shi)(shi)(shi)(shi)間(jian)(jian)總結，舉(ju)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)反三(san)，源頭治理(li)(li)(li)，提(ti)(ti)升(sheng)管(guan)理(li)(li)(li)。深化“我為(wei)群(qun)(qun)眾(zhong)(zhong)(zhong)辦(ban)(ban)(ban)(ban)實(shi)(shi)(shi)(shi)(shi)(shi)事”實(shi)(shi)(shi)(shi)(shi)(shi)踐(jian)活(huo)動(dong)(dong)，及(ji)時(shi)(shi)(shi)(shi)(shi)(shi)盤點(dian)任(ren)(ren)務(wu)清單(dan)(dan)(dan)、時(shi)(shi)(shi)(shi)(shi)(shi)間(jian)(jian)表和(he)路(lu)線圖，強(qiang)(qiang)(qiang)(qiang)(qiang)化施工(gong)(gong)意識(shi)(shi)和(he)過程管(guan)控，工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)往前(qian)趕，重(zhong)點(dian)抓(zhua)落實(shi)(shi)(shi)(shi)(shi)(shi)，確保年(nian)(nian)內時(shi)(shi)(shi)(shi)(shi)(shi)點(dian)任(ren)(ren)務(wu)全面(mian)見到實(shi)(shi)(shi)(shi)(shi)(shi)效(xiao)。三(san)要(yao)進(jin)(jin)(jin)(jin)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)(bu)增強(qiang)(qiang)(qiang)(qiang)(qiang)工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)時(shi)(shi)(shi)(shi)(shi)(shi)效(xiao)快(kuai)辦(ban)(ban)(ban)(ban)即(ji)(ji)辦(ban)(ban)(ban)(ban)。進(jin)(jin)(jin)(jin)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)(bu)提(ti)(ti)高工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)效(xiao)率(lv)，快(kuai)響(xiang)應(ying)(ying)、快(kuai)溝(gou)通(tong)、快(kuai)辦(ban)(ban)(ban)(ban)理(li)(li)(li)，提(ti)(ti)高群(qun)(qun)眾(zhong)(zhong)(zhong)滿意度。有的(de)(de)單(dan)(dan)(dan)位聯系群(qun)(qun)眾(zhong)(zhong)(zhong)不(bu)及(ji)時(shi)(shi)(shi)(shi)(shi)(shi)，核實(shi)(shi)(shi)(shi)(shi)(shi)情況(kuang)較慢，導致工(gong)(gong)單(dan)(dan)(dan)在(zai)(zai)(zai)規定時(shi)(shi)(shi)(shi)(shi)(shi)間(jian)(jian)內倉促(cu)辦(ban)(ban)(ban)(ban)理(li)(li)(li)。希望各(ge)(ge)(ge)單(dan)(dan)(dan)位在(zai)(zai)(zai)工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)中(zhong)，進(jin)(jin)(jin)(jin)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)(bu)增強(qiang)(qiang)(qiang)(qiang)(qiang)工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)時(shi)(shi)(shi)(shi)(shi)(shi)效(xiao)性(xing)(xing)，切實(shi)(shi)(shi)(shi)(shi)(shi)做到即(ji)(ji)辦(ban)(ban)(ban)(ban)。四要(yao)進(jin)(jin)(jin)(jin)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)(bu)研(yan)究政(zheng)(zheng)(zheng)(zheng)策(ce)(ce)工(gong)(gong)具(ju)(ju)依法辦(ban)(ban)(ban)(ban)單(dan)(dan)(dan)。加(jia)(jia)(jia)強(qiang)(qiang)(qiang)(qiang)(qiang)對《條例》及(ji)市級(ji)各(ge)(ge)(ge)類相(xiang)關(guan)制度的(de)(de)研(yan)究，貫徹(che)落實(shi)(shi)(shi)(shi)(shi)(shi)市中(zhong)心(xin)會議(yi)精神(shen)，豐富(fu)接(jie)(jie)訴(su)即(ji)(ji)辦(ban)(ban)(ban)(ban)工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)政(zheng)(zheng)(zheng)(zheng)策(ce)(ce)工(gong)(gong)具(ju)(ju)包。充(chong)分利用市級(ji)“每月一(yi)(yi)(yi)(yi)(yi)(yi)(yi)題(ti)”機制，對相(xiang)關(guan)議(yi)題(ti)涉及(ji)的(de)(de)新(xin)政(zheng)(zheng)(zheng)(zheng)策(ce)(ce)，及(ji)時(shi)(shi)(shi)(shi)(shi)(shi)與相(xiang)關(guan)部門、屬地政(zheng)(zheng)(zheng)(zheng)府(fu)溝(gou)通(tong)，主動(dong)(dong)參與，積極(ji)推(tui)(tui)(tui)動(dong)(dong)政(zheng)(zheng)(zheng)(zheng)策(ce)(ce)的(de)(de)落實(shi)(shi)(shi)(shi)(shi)(shi)。五(wu)(wu)要(yao)進(jin)(jin)(jin)(jin)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)(bu)加(jia)(jia)(jia)強(qiang)(qiang)(qiang)(qiang)(qiang)督(du)(du)促(cu)指(zhi)導推(tui)(tui)(tui)動(dong)(dong)落實(shi)(shi)(shi)(shi)(shi)(shi)。優(you)化接(jie)(jie)單(dan)(dan)(dan)、辦(ban)(ban)(ban)(ban)理(li)(li)(li)、反饋、回(hui)訪等業(ye)(ye)務(wu)流程，在(zai)(zai)(zai)實(shi)(shi)(shi)(shi)(shi)(shi)現(xian)高效(xiao)響(xiang)應(ying)(ying)和(he)辦(ban)(ban)(ban)(ban)理(li)(li)(li)的(de)(de)同時(shi)(shi)(shi)(shi)(shi)(shi)，發(fa)揮(hui)各(ge)(ge)(ge)級(ji)接(jie)(jie)訴(su)即(ji)(ji)辦(ban)(ban)(ban)(ban)力(li)量的(de)(de)能動(dong)(dong)性(xing)(xing)，提(ti)(ti)升(sheng)群(qun)(qun)眾(zhong)(zhong)(zhong)訴(su)求辦(ban)(ban)(ban)(ban)理(li)(li)(li)的(de)(de)質(zhi)量。加(jia)(jia)(jia)強(qiang)(qiang)(qiang)(qiang)(qiang)對退(tui)回(hui)工(gong)(gong)單(dan)(dan)(dan)的(de)(de)審核，杜(du)決無(wu)理(li)(li)(li)由(you)退(tui)單(dan)(dan)(dan)、無(wu)依據退(tui)單(dan)(dan)(dan)、退(tui)單(dan)(dan)(dan)理(li)(li)(li)由(you)經不(bu)起驗證(zheng)等情況(kuang)。嚴格落實(shi)(shi)(shi)(shi)(shi)(shi)首接(jie)(jie)責任(ren)(ren)制，由(you)初次接(jie)(jie)單(dan)(dan)(dan)企(qi)(qi)業(ye)(ye)協調其(qi)他企(qi)(qi)業(ye)(ye)給予配合(he)，必要(yao)時(shi)(shi)(shi)(shi)(shi)(shi)可提(ti)(ti)級(ji)協調推(tui)(tui)(tui)動(dong)(dong)辦(ban)(ban)(ban)(ban)理(li)(li)(li)，堅決杜(du)絕(jue)集團企(qi)(qi)業(ye)(ye)內部之間(jian)(jian)來回(hui)推(tui)(tui)(tui)諉、漠視(shi)群(qun)(qun)眾(zhong)(zhong)(zhong)利益現(xian)象發(fa)生。各(ge)(ge)(ge)級(ji)紀(ji)檢部門加(jia)(jia)(jia)強(qiang)(qiang)(qiang)(qiang)(qiang)對此類作(zuo)(zuo)(zuo)(zuo)為(wei)的(de)(de)監督(du)(du)檢查，督(du)(du)促(cu)責任(ren)(ren)企(qi)(qi)業(ye)(ye)抓(zhua)好協調推(tui)(tui)(tui)動(dong)(dong)落實(shi)(shi)(shi)(shi)(shi)(shi)。六要(yao)進(jin)(jin)(jin)(jin)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)步(bu)(bu)加(jia)(jia)(jia)強(qiang)(qiang)(qiang)(qiang)(qiang)隊伍建(jian)設增強(qiang)(qiang)(qiang)(qiang)(qiang)保障(zhang)。不(bu)斷加(jia)(jia)(jia)強(qiang)(qiang)(qiang)(qiang)(qiang)政(zheng)(zheng)(zheng)(zheng)策(ce)(ce)學習(xi)，對接(jie)(jie)訴(su)即(ji)(ji)辦(ban)(ban)(ban)(ban)工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)各(ge)(ge)(ge)項(xiang)流程、操作(zuo)(zuo)(zuo)(zuo)學深悟透。通(tong)過集中(zhong)培訓、座談交流、以(yi)干(gan)(gan)代訓等方式(shi)，建(jian)強(qiang)(qiang)(qiang)(qiang)(qiang)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)線工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)隊伍，提(ti)(ti)高思想認識(shi)(shi)、提(ti)(ti)升(sheng)辦(ban)(ban)(ban)(ban)理(li)(li)(li)能力(li)、增強(qiang)(qiang)(qiang)(qiang)(qiang)責任(ren)(ren)擔(dan)當。加(jia)(jia)(jia)大政(zheng)(zheng)(zheng)(zheng)治關(guan)心(xin)、工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)支持(chi)和(he)心(xin)理(li)(li)(li)疏導，配齊(qi)配強(qiang)(qiang)(qiang)(qiang)(qiang)工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)力(li)量，落實(shi)(shi)(shi)(shi)(shi)(shi)各(ge)(ge)(ge)項(xiang)保障(zhang)措(cuo)施，把(ba)優(you)秀年(nian)(nian)輕干(gan)(gan)部放在(zai)(zai)(zai)一(yi)(yi)(yi)(yi)(yi)(yi)(yi)線培養(yang)鍛煉，沒有群(qun)(qun)眾(zhong)(zhong)(zhong)工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)經歷的(de)(de)同志都要(yao)到這條戰線補上這一(yi)(yi)(yi)(yi)(yi)(yi)(yi)課，鍛煉本事，提(ti)(ti)高能力(li)，增強(qiang)(qiang)(qiang)(qiang)(qiang)群(qun)(qun)眾(zhong)(zhong)(zhong)觀念(nian)。始終堅持(chi)以(yi)人民為(wei)中(zhong)心(xin)，堅定不(bu)移走好群(qun)(qun)眾(zhong)(zhong)(zhong)路(lu)線，推(tui)(tui)(tui)動(dong)(dong)集團接(jie)(jie)訴(su)即(ji)(ji)辦(ban)(ban)(ban)(ban)工(gong)(gong)作(zuo)(zuo)(zuo)(zuo)提(ti)(ti)質(zhi)增效(xiao)，為(wei)集團高質(zhi)量發(fa)展提(ti)(ti)供有力(li)保障(zhang)。